Applications Inventory and Attributes

Description — The organization that supplies the application — the vendor from whom the software is licensed, the SaaS provider through whom the service is delivered, or the development organization that built and maintains a custom application.

Benefit(s) — The foundational commercial governance attribute. Without a named primary vendor for every application, the organization cannot perform vendor concentration analysis, systematically manage vendor relationships, or identify the commercial dependencies that create supply chain risk.

Source — Manually Entered.

Examples — Salesforce, Inc. (Salesforce CRM), SAP SE (SAP S/4HANA), Microsoft Corporation (Microsoft Teams), Internal Engineering Team (custom-built order management system)

Description — The current status of the vendor's support commitment for this application: Active Support, Limited Support (reduced scope or tier), or End-of-Life (vendor support has ceased or is announced to cease).

Benefit(s) — Applications on Limited Support or End-of-Life vendor status carry security patch gaps, regulatory compliance risks, and operational resilience risks that escalate continuously. Tracking Vendor Support Status enables proactive modernization or replacement planning before the support expiry creates a crisis.

Source — Manually Entered.

Notes — Valid values: Active Support, Limited Support, End-of-Life.

Description — The service level commitments the vendor has made in the governing contract — including availability commitments, support response times, incident resolution targets, and financial remedies when commitments are not met.

Benefit(s) — Enables systematic tracking of vendor SLA compliance against actual service delivery and provides the contractual basis for pursuing service credits when vendors fail to meet their commitments.

Source — Manually Entered.

Description — An assessment of the vendor's organizational health and viability as a long-term supplier: Healthy, Stable, Concerns, or At Risk.

Benefit(s) — Provides advance warning of vendor instability that may affect the organization's ability to rely on the vendor's product and support over the planning horizon. Applications supplied by vendors rated At Risk require exit planning regardless of current product satisfaction.

Source — Manually Entered — assessed periodically by the Vendor Relationship Manager using market intelligence, analyst reports, and direct vendor engagement.

Notes — Valid values: Healthy, Stable, Concerns, At Risk.

Description — An indicator of whether the application function it delivers is available only from this vendor in the organization's current configuration.

Benefit(s) — Identifies the commercial leverage asymmetry points in the portfolio where the organization's negotiating position is weakest and its operational exposure to vendor pricing changes or business failure is highest.

Source — Manually Entered.

Notes — Valid values: Yes, No.