Service Catalog Best Practices

Overview

A Service Catalog that is not accessible to users with disabilities is a Service Catalog that excludes a portion of the organization’s workforce. Accessibility is not a niche concern — it is a design requirement that benefits all users. Well-designed accessible interfaces are typically easier for everyone to use, not just for users who depend on assistive technologies. Organizations that treat accessibility as an afterthought consistently produce catalogs that are harder to use and more prone to accessibility-related compliance exposure than those that design for accessibility from the outset.

Best Practice

Design the Service Catalog to meet recognized accessibility standards. At minimum, the catalog should be navigable and fully functional using only a keyboard, without requiring a mouse or touch input. All images should include descriptive alternative text. Color should not be the only means of conveying information — status, errors, and categories should be distinguishable through text or icons as well as color. Form fields should have clearly associated labels. Error messages should be specific and actionable. Test the catalog with screen readers and other assistive technologies before launch and after every significant update.

Benefit(s)

An accessible Service Catalog fulfills the organization’s responsibility to provide equal service access to all employees, regardless of ability. Users who depend on assistive technologies can request services independently without requiring assistance from colleagues. The accessibility improvements that benefit users with disabilities — clearer labels, better keyboard navigation, more descriptive error messages — consistently improve the experience for all users. The organization reduces exposure to accessibility-related compliance concerns and demonstrates a genuine commitment to inclusive design.