Connect TPM to operationally-homed inventories — incident, change, and performance data

Overview

Some of the most operationally grounding TPM data — incident frequency and severity, change volume, performance metrics — is generated and maintained by operational teams that are not part of the TPM function and should not be asked to relinquish ownership of it. IT Operations owns incident records; Change Management owns change records; monitoring owns performance data. This data is highly informative for technology assessment: a technology with a high incident rate and frequent emergency changes is a visible candidate for rationalization regardless of its assessed technical fitness score.

Best Practice

Establish formal data-sharing arrangements with the operational teams that own operationally-homed data relevant to TPM analysis. Define what data TPM needs from each operational source, at what frequency, and in what format. Consume this data as an authorized downstream consumer under a formal agreement, not as an owner acquiring control of data that belongs elsewhere, and do not replicate or duplicate the operational data stores.

Benefit(s)

Consuming operationally-homed data enriches the technology portfolio view with operational ground-truth that static inventory data alone cannot provide. Recurring incidents and degrading performance trends become visible technology-level analytics that inform rationalization decisions and investment priorities, and the portfolio view gains operational credibility with the teams that manage technology day to day.