Value Streams Inventory and Attributes - Operational Attributes for the Value Streams Inventory

Value Streams Inventory and Attributes

Chapter 16. Operational Attributes for the Value Streams Inventory

Operational attributes capture how the Value Stream runs in practice — what initiates it, what marks it complete, the volume it carries, when it operates, and the indicators by which its performance is measured.

Attribute Name	Maturity	Description and Notes
Trigger	Crawl	Description — The specific event, condition, or request that initiates an instance of the Value Stream. Benefit(s) — Defines precisely where the value stream begins, which is essential to measuring it and to distinguishing it from adjacent value streams. Source — Manual Examples — Customer submits an order; User reports a service disruption; New hire accepts an offer Notes — The Trigger is the initiating event. The party associated with that event is recorded separately as the Triggering Stakeholder in the Ownership and Stakeholder Attributes category.
End State / Value Delivered	Crawl	Description — The concrete outcome that marks an instance of the Value Stream complete — the delivered value in its final, realized form. Benefit(s) — Defines precisely where the value stream ends and what it produces, which is essential to assessing whether it succeeded. Source — Manual Examples — Revenue recognized and order fulfilled; Service restored and incident closed; Employee fully provisioned and productive Notes — The End State is the outcome. The party who receives it is recorded separately as the Receiving Stakeholder in the Ownership and Stakeholder Attributes category.
Throughput / Volume	Walk	Description — The volume of Value Stream instances processed over a defined period. Benefit(s) — Establishes the scale of the value stream, which is essential context for prioritization, capacity planning, and improvement business cases. Source — Manual Examples — 12,000 orders per month; 450 loan applications per week; 8,000 incidents per month Notes — Record the volume and the period it is measured over.
Operating Hours	Walk	Description — When the Value Stream is operationally active and able to process instances. Benefit(s) — Distinguishes continuously-running value streams from those that operate on a business-hours or scheduled basis. Informs capacity and continuity planning. Source — Manual Examples — 24×7, Business Hours (Mon–Fri 8am–6pm), Business Days
Key Performance Indicators [Multi-Value]	Walk	Description — The indicators used to measure the operational performance of the Value Stream. Benefit(s) — Connects the value stream to measurable outcomes and provides the basis for improvement targets. Source — Manual Examples — End-to-End Cycle Time; First-Pass Yield; On-Time Delivery Rate; Customer Satisfaction Score Notes — Separate multiple KPIs with semicolons. Focus on outcome indicators measured across the whole value stream.

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