Customer Support Governance

1. (noun) The acts of controlling, directing, and standardizing the conduct, actions, and solutions associated with the oversight of Customer Support Management.

2. (noun) The documented set of policies, standards, rules, and controls that define how one or more Customer Support Items are to be registered, tracked, and managed within an Organization.

3. (noun) An Organization, or organizational unit, whose primary responsibility is to establish, oversee, and enforce the policies, standards, and controls governing the management of a set of Customer Support Items.