Service Level Agreement Governance

1. (noun) The acts of controlling, directing, and standardizing the conduct, actions, and solutions associated with the oversight of Service Level Agreement Management.

2. (noun) The documented set of policies, standards, rules, and controls that define how one or more Service Level Agreement Items are to be registered, tracked, and managed within an Organization.

3. (noun) An Organization, or organizational unit, whose primary responsibility is to establish, oversee, and enforce the policies, standards, and controls governing the management of a set of Service Level Agreement Items.