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  3. Service Level Objective

Service Level Objective

Abbreviation(s) or Acronym(s): SLO

Definition(s):

(noun) A goal, milestone, aim, target, or purpose associated with a specific Service, usually formally documented — often as part of a Service Level Agreement (SLA) or Service Contract — intended as an outcome of one or more activities or actions, but not considered a formal contractual Term, Agreement, Obligation, or Commitment.

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