Automation Management

Article

Building Service Catalogs That Actually Work

A service catalog succeeds when business stakeholders can quickly understand what IT can do for them, submit requests through a clear and reliable process, and receive outcomes that match published expectations. Effec...

Article

Make Architecture More Valuable: Take Ownership of Enterprise Process Automations and the Service Catalog

Enterprise Architecture becomes more visible and indispensable when it owns operational assets that the enterprise depends on every day. Taking responsibility for enterprise process automations and the service catalog...

Best Practice

Service Catalog Best Practices

A Service Catalog is the enterprise-facing service publication and request interface that makes services discoverable, understandable, requestable, governable, and continuously improvable across business and technolog...