Service Management

Article

Building Service Catalogs That Actually Work

A service catalog succeeds when business stakeholders can quickly understand what IT can do for them, submit requests through a clear and reliable process, and receive outcomes that match published expectations. Effec...

Article

Make Architecture More Valuable: Take Ownership of Enterprise Process Automations and the Service Catalog

Enterprise Architecture becomes more visible and indispensable when it owns operational assets that the enterprise depends on every day. Taking responsibility for enterprise process automations and the service catalog...

Best Practice

Service Catalog Best Practices

A Service Catalog is the enterprise-facing service publication and request interface that makes services discoverable, understandable, requestable, governable, and continuously improvable across business and technolog...

Best Practice

Service Management Best Practices

Service Management is not a ticketing tool or a help desk queue; it is the enterprise discipline for defining, owning, exposing, fulfilling, measuring, governing, and improving services as managed value-delivery asset...

Inventory

Services Inventory and Attributes

The Services Inventory is not a Service Catalog or a list of request forms; it is the governed enterprise registry of every Service the enterprise has chosen to govern as a managed value-delivery asset across every li...

Best Practice

Systems Development Lifecycle (SDLC) Best Practices

The IF4IT Systems Development Lifecycle (SDLC) is an IT management governance framework for leaders and managers—not merely a software-development process. It provides a comprehensive, tailorable 13-phase lifecycle fo...

Framework

The IF4IT Service Management Maturity Framework (IF4IT-SMMF) for Small, Midsized, and Large Enterprises

The IF4IT Service Management Maturity Framework (IF4IT-SMMF) gives Small, Midsized, and Large Enterprises a rigorous instrument to identify their current Service Management maturity across thirteen traits, prescribe t...